Frequently Asked Questions
What makes your jewelry unique?
Each piece is crafted with exceptional attention to detail, using high-quality materials and expert craftsmanship to create timeless designs.
Do you offer custom jewelry design?
Yes! We provide custom design services to help you create a unique piece tailored to your style and preferences.
What materials do you use in your jewelry?
We use premium materials, including solid gold, platinum, lab-grown diamonds, and ethically sourced gemstones.
Are your diamonds and gemstones ethically sourced?
Yes, we are committed to ethical sourcing and ensure that all our diamonds and gemstones meet industry standards for responsible sourcing.
How long does it take to receive my order?
Processing times vary, but standard orders typically ship within 5-10 business days. Custom designs may take longer.
What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact our support team, and we will assist you in tracking and resolving the issue.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unworn, undamaged, and in its original packaging. Refunds will be processed after an inspection. Please note that custom pieces, engraved jewelry, and final sale items are non-refundable. Contact our support team to initiate a return.
Do you offer a warranty on your jewelry?
Yes! Our jewelry comes with a complimentary warranty that covers manufacturing defects. If you experience any craftsmanship-related issues, contact us, and we will repair or replace your piece. This does not cover normal wear and tear, accidental damage, or improper care.
Can I resize my ring after purchase?
Absolutely! We offer ring resizing services to ensure the perfect fit. The cost and processing time depend on the adjustment required. Some designs may have resizing limitations, so contact us for guidance before sending your ring in.
How do I care for my jewelry?
To keep your jewelry looking its best:
- Clean it regularly using a soft cloth and mild soapy water.
- Avoid harsh chemicals, lotions, and perfumes that can dull its shine.
- Store it in a jewelry box or pouch when not in use to prevent scratches.
- Take off your jewelry before swimming, showering, or exercising to maintain its brilliance.
What should I do if my jewelry needs repair?
If your jewelry needs repair due to accidental damage or general wear, we offer professional repair services at an additional cost. Contact us with details and images of your piece, and our team will assess the repair options.
Does the warranty cover lost or stolen jewelry?
Unfortunately, our warranty does not cover lost or stolen jewelry. We recommend insuring your valuable pieces through a trusted insurance provider for added protection.