We want you to be fully satisfied with your purchase. If you are not completely happy with your item, we offer a simple returns and exchange process.
How to Return an Item
If you wish to return an item, please contact us within 30 days of receiving your purchase. All returned items must be unused, in original condition, and in their original packaging. You will need to provide proof of purchase when returning the item. Once your return is approved, we will send you instructions on how to proceed.
Exchanging Items
If you'd like to exchange your purchase for a different size, color, or style, please contact us for exchange instructions. We recommend placing a new order for the item you wish to exchange for while we process your return.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. Please ensure that the returned item is securely packaged to prevent any damage during transit.
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or credit card provider.
Non-Returnable Items
Certain items, such as personalized products, opened beauty items, and sale items, are not eligible for return or exchange. Please check the product description for details before making a purchase.
Contact Us
If you have any questions about our returns or exchange policy, please contact us at info@angeljewel.com.au. We’re here to assist you!