Eligibility for Upgrades
We offer upgrade options for eligible products. To be eligible for an upgrade:
- The original product must have been purchased within 30 days of the upgrade request.
- The product must be in original condition, unused, and free from damage.
Upgrade Process
- Contact us at info@angeljewel.com.au with your order details and the product you'd like to upgrade.
- Our team will verify your eligibility and provide you with the necessary instructions.
- Return the original product to the address provided by our support team.
- Once we receive and inspect the product, we will process the upgrade and notify you when the upgraded product has been shipped.
Upgrade Fees
- Upgrades may incur additional fees based on the price difference between the original product and the upgraded product.
- Shipping fees for the upgrade process may apply.
Non-Eligible Products
The following products are not eligible for upgrades:
- Customized or personalized products.
- Products purchased on sale or during a promotional event.
- Products that show signs of wear, damage, or alterations.
Processing Time
Please allow 5-7 business days for us to process your upgrade request after receiving the original product.
Contact Us
If you have any questions about our Upgrade Policy or need assistance, please email us at info@angeljewel.com.au.